Refund & Cancellation Policy

Last updated: 4 October 2026

1. Scope

This Policy covers Aqrio subscription fees paid through Stripe (Starter, Growth, Pro, and other paid plans). It does not cover rent paid between a landlord and tenant, vendor invoices, or any other third-party fees processed outside Aqrio's own subscription billing.

2. Free trial

During the free trial (currently 30 days), you can cancel at any time before converting to a paid plan and will not be charged for that trial period, unless you choose to subscribe earlier.

3. Subscription charges

  • Fees are charged in advance for the billing period shown at checkout (monthly or annual).
  • Prices and currency are those displayed in Aqrio or Stripe Checkout at the time of purchase.
  • Applicable taxes may be added where required.

4. Cancellations

  • You can cancel anytime from your billing page or by contacting support.
  • Cancellation stops future renewals, and your access continues until the end of the period you've already paid for. Except as set out in section 6, fees already paid are not refunded, including for unused time on monthly or annual plans.

5. Downgrades

Downgrades scheduled for the end of a billing period do not generate a mid-cycle cash refund. Unused capacity from a higher tier is not prorated as a refund unless Aqrio expressly offers one.

6. Refunds and exceptions

Because every account starts with a free trial, we don't refund subscriptions for a change of mind. We may issue a full or partial refund in these cases:

  • Duplicate charges
  • Billing errors on our side
  • A serious service failure that we don't fix within a reasonable time
  • Where mandatory local consumer law requires it

Refund requests for these cases must reach us within 7 days of the charge. After that, we may offer a credit or plan adjustment instead.

7. How to request a refund

Email [email protected] with:

Please include
  • Your account email
  • Approximate charge date and amount
  • Your Stripe receipt or the last 4 digits of the card used, if available
  • The reason for your request

We aim to respond within 3–5 business days. Approved refunds are returned to the original payment method via Stripe; timing depends on your bank or card network.

8. Chargebacks

Please contact us before filing a chargeback with your bank or card provider — most billing issues can be resolved directly and faster this way. Unwarranted chargebacks may result in account suspension.